Help Center

FAQ

Returns and Refunds

What is your return policy?

How can I return an item?

Who pays the return shipping cost?

Can I return a defective item?

I’ve canceled my order. When will I get my money back?

How can I send a gift order?

Can I get an exchange instead of a refund?

Can I return more than one item in the same parcel?

Tracking and Shipping

When will my order arrive? How long does shipping take?

Where is my order? How can I track my order?

When will I receive tracking information?

Do you offer same-day shipping?

Why was my order split into several packages?

Which shipping companies do you work with?

Do you ship to my country?

My shipment is still in transit after the expected delivery time. What do I do?

Do you offer free shipping to my country?

Can I use a PO Box or APO/FPO military address?

My order was lost or stolen. What do I do?

Who is responsible for delivering my order to my address?

My order is stuck in customs. What do I do?

Who should I contact if I want an information about my shipping?

I did not manage to pick up my item.

Contact Information

Product information and Product Issues

Are items in U.S. sizes?

How do I choose a size?

I received an item that's the wrong size. What do I do?

I received a defective item. What do I do?

An item is missing from my order. What do I do?

My order contains a wrong item. What do I do?

I don't like an item I received. What do I do?

Website and Technical

How do I use the shopping cart?

How do I place an order?

How can I pay for my order?

How can I change the currency?

Is it possible to pay in a currency other than US dollars?

How do I use a discount code?

Can I change my order?

Can I cancel my order?

Can I change my order details (name, address, email)?

Why didn't I receive an order confirmation?

Where are you based?

Can see your merchandise in person at a local store?